Vodacom’s Online Upgrade Service and process is terrible.

<p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: large; font-variant-ligatures: normal; orphans: 2; widows: 2;">Vodacom’s Online Upgrade Service and process is terrible.<u></u><u></u></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: large; font-variant-ligatures: normal; orphans: 2; widows: 2;"><u></u> <u></u></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: large; font-variant-ligatures: normal; orphans: 2; widows: 2;">I submitted an online upgrade last Monday 05^th December. On 6^th December I tried to call ********** 4, held on for 7 mins and was told they offline can I call back in an hour or the next day.<u></u><u></u></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: large; font-variant-ligatures: normal; orphans: 2; widows: 2;">On the 7^th I tried again several times and could not get through on this number. On the 8^th, they finally called me to complete the upgrade. When I asked if it would be delivered in 24hrs and advertised on their online site, I was told it would be 4 to 5 working days. I arranged for it to be dropped at my house and for someone at home to collect. I was informed I need a copy of a utility bill, ID and note stating the 3^rd party could take delivery.<u></u><u></u></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: large; font-variant-ligatures: normal; orphans: 2; widows: 2;">RAM then delivered on the 9^th without advance calling and did not leave the item. I asked ram to confirm the documents required and to deliver tomorrow but yet it arrived today and I needed to personally sign for it.<u></u><u></u></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: large; font-variant-ligatures: normal; orphans: 2; widows: 2;"><br />I’ve then been on the phone for the last hour calling ********** , ********** , ********** and 082111 and still no one can help me. I would like to cancel this online upgrade and it has been a terrible service! Or get this sorted out without having to call more referred number's. <u></u></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: large; font-variant-ligatures: normal; orphans: 2; widows: 2;"><u></u> <u></u></p> <p class="MsoNormal" style="color: #000000; font-family: sans-serif; font-size: large; font-variant-ligatures: normal; orphans: 2; widows: 2;">Can someone please help ?</p>