VODACOM'S ONLINE / UPGRADE CALL CENTRE SUCKS!!!

<p>So on Monday I placed an online upgrade order and received the necessary confirmation email 10h00 the same morning. Reason I did the online upgrade was purely for the "next day delivery" cr*p on the website. Needless to say when i did not receive anything by yesterday [Wednesday] I went to the Vodashop to enquire how I can track my order. I was told that I can phone the Upgrade Centre at ********** .</p> <p> </p> <p>I phoned the number and after two times the phone was hung up on me, I got through to a lady whom told me that my online order was cancelled due to an "online system failure"?! CAN'T YOU GUYS THEN JUST SEND AN SMS, EMAIL OF WHATEVER TO SAY OKAY LISTEN, THE ORDER IS CANCELLED??????</p> <p>This lady placed the order again and told me that I will only receive my order in next week---- hello, I did the order for the reason of supposedly quick service - - I am not going to wait that long.</p> <p>I went back to Vodashop and asked if they can upgrade me - where they told me that I must again phone the Upgrade Call Centre to cancel my order I just placed.</p> <p>I phoned again and after 3 ladies AGAIN put the phone down in my ear, I came through to a Wilson guy who told me that they need to send the cancellation through to the back office but they will make sure that this people phone me within the next five minutes [it is almost 17 hours later now].</p> <p> </p> <p>I phoned the same number again now and got through to a Joseph from the Midrand branch.</p> <p> </p> <p>He confirmed that all that he can see on the system is a pending order confirmation.</p> <p> </p> <p>How difficult can it be just to cancel an order?????</p> <p> </p> <p>I am going to Vodashop again this afternoon and if the order is still not cancelled so that I can upgrade in the shop - I am cancelling my whole contract and will make sure my whole family cancels theirs also.</p>