Vodacom's ongoing issue part 3 (Internal System issues ongoing)

<p>This is my third attempt at this and hopefully someone somewhere can perform what looks like a miracle. As no one was able to do this before.</p> <p>After my constant issues of not being able to buy additional data bundles during Oct, Nov and Dec 2016, someone somewhere got something right and was able to switch this back on for me. I am now able to purchase additional data bundles, if i run out. Now, due to Vodacoms system which did not allow me to buy a data bundle and having to call their 111 number and holding on for forever on each call, for someone to add a data bundle, i complained of not being able to and who is going to pick up the costs of the data charge that occured with out of bundle rates. The various consultants said they will refer this to their team leader/manager and i heard nothing of it.</p> <p>At the end of Dec i get a call from a consultant who tells me they are looking into the issue and will let me know once fixed. Also, that Vodacom will be reversing the data charges that have been levied for those months that they had their system problems when i could not buy a data bundle.</p> <p>since then, i have not heard anything and i have not seen this credit that has been confirmed....</p> <p>The level of service has went from good to worse over the past 3 years, what has happened to Vodacom????</p>