Vodacom – ****s, *********, No Billing, No Resolution for 9 Months

I want the public to see exactly how Vodacom treats their customers. Here is the message Vodacom sent me: Dear Vodacom Customer Vodacom account number: I*** Your payment for R3,460.71 has not been received. Your Vodacom Services will be disconnected with immediate effect if no payment is received. How to pay your account: – Over the counter payments at Absa, FNB, Nedbank or Standard Bank – At selected Vodacom Customer Walk-in Centres – Log onto www.vodacom.co.za⁠� to initiate a debit order – Via Internet / ATM banking using your Vodacom account number To arrange for a payment plan, contact *** Vodacom Subscriber Collections Now here is MY story: I have been disputing this account for 8–9 months. The issue is STILL “under investigation”. I have received NO billing, NO itemised statement, NO explanation, and NO follow-up. Vodacom has failed, for almost a year, to send me: A bill A breakdown A resolution A callback ANY communication besides threats Yet they suddenly send me a message saying I owe R3,460.71 and will be disconnected immediately, even though: ✔ There is an open dispute ✔ The amount under investigation has mysteriously doubled ✔ They have never produced a single bill to justify it ✔ They have ignored every query I’ve made for months This is *********, dishonest and absolutely shocking behaviour from Vodacom. How can a customer “owe” anything when Vodacom cannot even provide the BILL? I am posting this publicly because Vodacom must be held accountable for: No billing No explanation No communication No resolution for 9 months But plenty of threats and demands for unexplained money Vodacom, you are ****s and *********. Sort out your mess, send proper billing, and resolve the dispute you’ve ignored for nearly a year.