RN
Rhona N

1 reviews | Active since Aug 2016

25 Aug 2016, 19:10

Vodacom's new system is not customer centric- I give upt

<p>I'm disappointed that both stores could not help me due to the new system. After waiting to be helped the service consultant was almost done with the upgrade and the system couldn't print, was told to come back the next day that's not on, so 1st attempt failed in campus square. 2nd time same issue and more as I was told that the system could not process the P9 sim card and phone as 1 transactions how ridiculous is that service. Systems must align with sales strategy and not limit customers. I'm looking forward to closing my account soon when my contract ends and will try Telkom, very annoyed by stupid system excuses from vodashops.</p>

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Replies (2)
Vodacom
Vodacom's reply26 Aug 2016, 05:35
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RN
Rhona N's update31 Aug 2016, 21:04
Reviewer Update

Sadly your consultant called me when I was busy in a meeting -my situation has not changed. I advised him to call me back after an hour surely this was least of his priority. Yippee tomorrow it's my last month with Vodacom, after so long with this company clearly my business doesn't matter to you. No courtesy to check if my issue is resolved or not. pathetic!!