CvdB
Chantel van den Berg

1 reviews | Active since Aug 2016

29 Aug 2016, 15:44

VODACOM's New System is a sinking ship

<p>For the past month all 3 my contract phones with Vodacom is softlocked atleast 5 times a day!!!!!!! I have made over 29 phone calls to Vodacom Customer care. I have logged atleast 13 request for a supervisor or highest person available to contact me.... NOTHING, not one call returned!!! The fault is the new system that they put in place with Credit Bar Limits. I have NEVER had a credit limit bar on my account, now all of a sudden my phone gets locked by the system everyday. Even one of the Vodacom operaters told me that he has the same problem. I run a business from home, and how am I supposed to contact customers with no phone line available??? Further more I was charged a migration fee for UPGRADING..... you are only supposed to pay migration fee when you downgrade!!!!! I am sick and tired of being stuck without emails and not being able to make calls. I pay for a package I can not even use!!!! If this problem is not resolved within 24hours, I will be forced to join another network.</p>

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Replies (1)
Vodacom
Vodacom's reply30 Aug 2016, 07:33
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team