1 reviews | Active since Aug 2016
VODACOM's New System is a sinking ship
<p>For the past month all 3 my contract phones with Vodacom is softlocked atleast 5 times a day!!!!!!! I have made over 29 phone calls to Vodacom Customer care. I have logged atleast 13 request for a supervisor or highest person available to contact me.... NOTHING, not one call returned!!! The fault is the new system that they put in place with Credit Bar Limits. I have NEVER had a credit limit bar on my account, now all of a sudden my phone gets locked by the system everyday. Even one of the Vodacom operaters told me that he has the same problem. I run a business from home, and how am I supposed to contact customers with no phone line available??? Further more I was charged a migration fee for UPGRADING..... you are only supposed to pay migration fee when you downgrade!!!!! I am sick and tired of being stuck without emails and not being able to make calls. I pay for a package I can not even use!!!! If this problem is not resolved within 24hours, I will be forced to join another network.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
