BM
Brad M
1 reviews | Active since Oct 2017
06 May 2024, 10:40
Vodacom *****s Money From Clients
My contract was coming up to an end on 22nd April 2024
On the 1st of March 2024 I called in to give my one months noticed as legally required - I called on +***5
On the 1st of April 2024 my last debit order went off as expected.
Now i am still being debited for an account I cancelled!
If this is not sorted out ASAP I am going to the ombudsman.
Be very wary of taking out a contract with Vodacom.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
06 May 2024, 12:06 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply06 May 2024, 12:06
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
BM
Brad M's updateReviewer Update
07 May 2024, 13:32Dear Vodacom,
And what about the money that was debited from my account due to the fact that my original cancellation request was not processed and that i had to call again two months later and reprocess the cancellation?
Why am i being punished for an issue that happened within the vodacom business? I called:
1st March 2024 - to cancel my contract
i have recently been told that it was not processed for an issue with the consultant at vodacom. I am still being debited.
And what about the money that was debited from my account due to the fact that my original cancellation request was not processed and that i had to call again two months later and reprocess the cancellation?
Why am i being punished for an issue that happened within the vodacom business? I called:
1st March 2024 - to cancel my contract
i have recently been told that it was not processed for an issue with the consultant at vodacom. I am still being debited.
BM
Brad M's update07 May 2024, 13:32
Reviewer Update
Dear Vodacom,
And what about the money that was debited from my account due to the fact that my original cancellation request was not processed and that i had to call again two months later and reprocess the cancellation?
Why am i being punished for an issue that happened within the vodacom business? I called:
1st March 2024 - to cancel my contract
i have recently been told that it was not processed for an issue with the consultant at vodacom. I am still being debited.
And what about the money that was debited from my account due to the fact that my original cancellation request was not processed and that i had to call again two months later and reprocess the cancellation?
Why am i being punished for an issue that happened within the vodacom business? I called:
1st March 2024 - to cancel my contract
i have recently been told that it was not processed for an issue with the consultant at vodacom. I am still being debited.