Vodacom's mistake- my problem..!!????

I spent three weeks liaising with Robin Liesegang from Vodacom over something that I was promised would take 7days. Not once did she take it upon herself to contact me, I always had to chase after her to find out if all was in order. And indeed each time I called, it wasn't. Not only would I be kept on hold for excessive periods but I had to put up with an arrogant, careless \manager"who really couldn't care less about my situation. Now they have debited an incorrect account and have subsequently soft locked my phone"