1 reviews | Active since Sept 2016

02 Sept 2016, 11:26

Vodacom's mess becomes my problem

<p>I entered into a new contract with Vodacom - bundle included a free tablet with data - so after 48 hours my sim(s) were still not activated. Costing me the drive back to Vodacom to get them to activate it again. Then, lo and behold, they managed to ***** up the sim cards. The sim for the tablet is actually my phone's sim, and vice versa. This means that my phone's airtime and data now loads on the tablet and vice versa. Seeing as the sims are completely different..wel..their only solution is a SIM swap and me getting a new number AGAIN. This after i have already updated my details with all institutions, schools, family and friends. UNACCEPTABLE!!!!!! </p>

0
Replies (3)
Vodacom
Vodacom's reply02 Sept 2016, 12:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update02 Sept 2016, 14:37
Reviewer Update

And a quick call from Cassandra from Vodacom and ..BOOM..problem solved...no mess no fuss...

Vodacom
Vodacom's reply02 Sept 2016, 15:01
Official

Dear Frances,

As discussed the matter has been resolved.

Regards,

Cassandra