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Gadeehja A

1 reviews | Active since Dec 2016

09 Jan 2025, 09:09

Vodacom *****s lots of data Once again!!!

Once again Vodacom is straight out *****ing data, I took something which tops me up everyday with 1.2 gigs for the past few days each day without any apps running or open even on Wi-Fi the data disappears, I had to purchase an additional 2 gigs or more than 3 gigs each day for the pst 3 days then it just swallows all that data like a slot machine. I called and pathetically they refund me with R10 airtime. Do they know how much Vodacom charges for data per gig, they are so expensive compared to there competitors then they still ***** that data back. Wow I’m impressed?! The smart person on the other side also doesn’t give a reference number just a R10 refund. For 1 day once off! Change networks people best suggestion!!!

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Replies (4)
Vodacom
Vodacom's reply09 Jan 2025, 10:14
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
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Gadeehja A's update10 Jan 2025, 11:38
Reviewer Update
To date they still haven’t contact me. Purchasing a new sim card clearly Vodacom is not phased
GA
Gadeehja A's update15 Jan 2025, 21:31
Reviewer Update
They sent a General reply they call during work hours which means they’re purposefully trying so hard not to make contact or resolve the issue, I’m porting my number if I can’t I’ll get a new number by this weekend, don’t trust this network any longer after almost 20 yrs on the same network
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Gadeehja A's update16 Jan 2025, 21:03
Reviewer Update
They were so kind to give me airtime back as a once of gesture that could not be converted to data, I sent it to my dad as I could not use it his also Vodacom but lo and behold it never went through to him. It deducted from my airtime though the full amount.