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F C

1 reviews | Active since Jul 2010

05 Jul 2024, 20:25

Vodacom *****s leftover data, subverts regulator

Vodacom have been changing their data bundles every month or two recently so that they can ***** any leftover data at the end of the month rather than rolling it over. Instead of honouring the regulator order requiring them to roll data over, they have found a way to bypass it by making it impossible to buy the same data bundle month after month.

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Replies (4)
Vodacom
Vodacom's reply06 Jul 2024, 12:08
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 
Vodacom
Vodacom's reply08 Jul 2024, 11:45
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
FC
F C's update26 Jul 2024, 08:50
Reviewer Update
This reply is as worthless as was the call I wasted time taking from a "consultant" who just tried to fop me off with platitudes. The facts are this. In April, I paid R159 for 3Gb data. In May, I had to pay R165 for 4Gb data - and I lost all my unused data because the bundle size differed from the previous month. In July, I had to pay R155 for 2,5Gb data. If this is not smoke and mirrors to give the regulator the runaround and avoid allowing consumers to retain unused data, then I don't know what would be. Vodacom is in any case no longer competitive on their data prices. Competitors are charging around R100/5Gb. Luckily, I am on prepaid so won't be with Vodacom much longer.
FC
F C's update26 Jul 2024, 08:58
Reviewer Update
This reply is as worthless as was the call I wasted time taking from a "consultant" who just tried to fop me off with platitudes. The facts are this. In April, I paid R159 for 3Gb data. In May, I had to pay R165 for 4Gb data - and I lost all my unused data because the bundle size differed from the previous month. In July, I had to pay R155 for 2,5Gb data. If this is not smoke and mirrors to give the regulator the runaround and avoid allowing consumers to retain unused data, then I don't know what would be. Vodacom is in any case no longer competitive on their data prices. Competitors are charging around R100/5Gb. Luckily, I am on prepaid so won't be with Vodacom much longer.