Vodacom's lack of care to customers

<br> Good day,<br> <br> I'm trying to get hold of my contract for a few weeks now.the first time that I phoned the consultant advised me that I need a copy of my ID and a letter. I did not have my ID with me and advised that I will log another call. When I phoned 3 days ago a call was logged the consultant assured me that I do not need a copy of my ID or a letter as previously advised and that it will only take two days to get my requested copy of my latest contract with vodacom. I followed up with my query today spoke to the same consultant he then advised that he will escalate.*** at 14:26 I received a sms with no use full Information it said \Dear customer please be advised that for you to get a copy of your contact your ID copy must be faxed and you might get it after 7 working days, for your phone to be repaired you can get a warranty history at any Vodacom store...\" There is no fax number no email suggestion and I do not need a warranty history I needed my contract!!!!!<br> <br> At 14:28 the call was closed!!please note this is not the full complaint and another one will be logged for insurance that is taken without consent"