Vodacom ****s its own customers

Nightmare and they are literally ****ming customers😞we need to be protected as customers when it comes to contracts .

I took a contract for two phones and I was purchasing these as a gift to my in laws so I never had access to these phones for the period I was paying , bear in mind I haven’t bought a phone on a contract in the last ten years so I honestly don’t know much about how Vodacom contracts work so I went through my contract and there was really nothing hectic and their contract states that communication will be sent out and you need to call as a customer to cancel once your receive the communication regarding the end of your contract.

But I don’t have access to these phones and I bought them under my name using my cellphone number but I didn’t get any communication regarding the end of my contract but they had my email address where they sent me not so detailed statement every month but they never used it to send me communication regarding the end of my contract. Guess what my contract ended last year June (2025 ) till now I am still paying full amount for the phones that I finished paying last year June . I called them last week to ask when is my contract ending because it picked up on my credit and they confirmed it ended last year already and I asked why they never send communication both sides on text and emails since they send me statements every month and the agent confirmed that they only send such communication on text not email and I asked am I going to be refunded for the phones only then not the data and airtime and she said no they can’t since it’s my responsibility to call and end the contract . So I asked her to cancel with immediate effect because I have already paid so many months and I am not getting any refund she said no they can only cancel end of April 2026 and o called on the 09March 2026 to cancel . Guys let’s stop supporting this shop because clearly their contract are structured in a way that benefits them only and not their customers. I am going to spread the word until the entire South Africans especially our youth understands how cruel this company is . Vodacom is a **** and they **** their own loyal customers. I am deeply disappointed and I pray that there is no future for such horrible companies *****ing from customers.