Vodacom’s Inefficiencies

<p>I would like to express my sincere dissatisfaction with regard to her incompetency and unprofessional conduct. I have since made an online application for two contracts upgrade starting from 07 June 2017 and to date my upgrades are still not resolved. Whilst I understand the delay in the first application of the 07 June 2017 as there was ********** activity that transpired, I am however puzzled that after we went pass that debacle, Vodacom is still unable to get its house in order.</p> <p> </p> <p>Early in July around the 4th July 2017, I was advised to return that devices that were in my possession so that the new ones can be issued and that my contract upgrades are captured in the system to start receiving benefits from the 1st August 2017, of which I comp**** to that request. However, to date, I am still calling Vodacom day and night to resolve this matter as the new benefits were never uploaded to start from 1st August 2017 and no one is giving assurance or comfort that maybe by 1st September 2017 my new benefits would be up.</p> <p> </p> <p>I am frustrated because my new contracts upgrade should have been uploaded long time ago, from 01 July 2017 but due to inefficiencies in Vodacom I am still running around with the *********** consultants (Shahista and Thobani) who keep on promising to get back to me with progress update in this regard, but that call never gets to materialise.</p> <p> </p> <p>Can someone sensible give me clarity on this matter or tell me to cancel the whole contract and port my numbers to other networks?</p>