1 reviews | Active since Jun 2015
Vodacom's Incompetency and now my line is deleted
Dear Vodacom. <br> I am finally at my wits end with you. I haven't even been with you for 2 months now and already I want to move back to Cell C as **** as they were but you guys take the cake on being ***********. I have two accounts with you. On the 28th of May 2015 I paid R1700 on my one account, R490 on my other account and an additional R117 as requested by your Accounts department. I have sent through my proof of payments numerous times to [Email Removed] , individuals (team leaders and managers) within Vodacom and personally handed my POP in at Voda-world. Yet amazingly nobody seems to be able to find my POP and thus keeps on locking my lines. Since the first week of this month you guys have locked my lines 10 times. Each and every time I call you my lines are re-connected and I am assured that this WILL NOT HAPPEN AGAIN. Like clockwork my line is locked again at 16:00pm the next day. <br> Various managers and team leaders have loaded notes on the system saying that the account has been paid in full and that the funds will be transferred from one account to the other. Today I find out my lines has been deleted. Nice job Vodacom. I'm calling my lawyer. I've had enough!
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting.
The matter will be referred to a consultant who will investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
