1 reviews | Active since Nov 2016

30 Nov 2016, 13:55

Vodacom's incompetant staff

<p>After attemping 4 times to resolve a query, each time being transfered 6 times to different departments.</p> <p>I am so sick of this terrible service. I have even gone into a vodacom store and was turned away.</p> <p>DOES ANYONE IN VODACOM KNOW WHAT THEY ARE DOING?????????</p> <p>The only time i ever get proper help is when i complain on this site.</p> <p>I simply need a nano sim card not a micro sim card that was couriered twice!!!!!</p> <p>and a sim swap from a prepaid number to the new contract AND NOBODY SEEMS TO KNOW HOW TO HELP!!!!</p> <p> </p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply30 Nov 2016, 15:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team