Vodacom's inability to get back to their customers

<p>I have been a customer of Vodacom's for over 16 years. I have never missed a payment or given them one inch of trouble. I am the perfect customer. But two weeks ago I began to realise I was not important to them. I tried to add a cellphone to my account, but failed vetting. After spending 3 hours on my phone at my expense, being shoved from pillar to post, I was told to check myself out on ITC, which I did and I don't currently and never have had a judgment against me. So again I started the process with Vodacom, phoning and emailing their legal department, their online sales department and accounts. Still no luck. So I then went through to a manager - Joanna, who promised to follow it through. That was 9 working days ago. Still nothing. So I emailed customer care, who promises to contact you within 24 hours. Again that did not happen. When they did all they wanted was my ID number, no phone call, just an email. So two weeks later I don't know anymore than I did at the start. It's time to find a new service provider. This service stinks!</p>