Vodacom's inability to assist.

<p>I recently received a large bill from Vodacom which I did not understand because 2 days before the end of the month I used their My Vodacom app to check if I still had data bundle to use. The app said I had more than enough bundle left so I took a screen shot of both my accounts. It took me about 6 times phoning the Vodacom customer call center before they told me that the only way is to loge a complaint. Further to this they could not even tell why I had to pay so much or what is was for because they couldnt even see the billing amount on their system. After more than a week a consultant phoned me just to tell me that his department cannot help me and that he will lodge the complaint with another depertment, which will take another week they said. I explained to them that i have evedance that I did not go out of bundle using their app but none of the consultants whats to see it. Vodacom tells you to use their app to check your account but when you do they tell you the app is faulty???? Now they tell me I'm still to blame, but they cant even tell me what the problem is. </p>