VODACOM *****S FROM EX CONTRACT HOLDERS

a family member in Canada has been struggling for months to cancel his contract - he has paid cancellation fees but still he is being debited. this equates to theft. he has dealt with staff via email and i have assisted via a branch in CPT, to no avail. they confirmed that all docs were sent to HO for cancellation but clearly someone is not doing their job at Vodacom, resulting in Vodacom blatantly *****ing premiums for a cancelled contract.