Vodacom *****s from clients

I’ve had 2 contracts with Vodacom, both terms completed, but I keep getting charged more, I’ve had 3 increases in 2 year. I’ve requested to cancel the one line while upgrading the other, since October 2025, I’ve logged 5 cancelations requests, twice in store and 3 times via the call centre. Vodacom has continued to bill me without consent and refuse to cancel the line immediately. My new contract phone was given to me with a faulty charger, the consultant damaged the cover I bought for R1500.00 and they refused to swop it. I am officially done with Vodacom. I will be cancelling my mandate and will not pay for the new contract until this is rectified.