VODACOM'S ***** DEPARTMENT IS PATHETIC!!!

VODACOM UPGRADED AN EXCISTING CONTRACT THAT EXPIRED, WITHOUT ANY KNOWLEDGE OF THE CONTRACT HOLDER. NOT ONLY WAS NEW HAND SETS GIVEN TO THE UNKNOWN \CLIENT"BUT VODACOM IS BILLING THE PREVIOUS CONTRACT OWNER AN AMOUNT OF R4 398.03 EVERY MONTH!!! ALL THE NECESSARY DOCUMENTS WITH ***** CASE NUMBER WAS GIVEN THROUGH FOR INVESTIGATION ON 1 AUGUST 2014 BUT NOTHING IS HAPPENING TO SOLVE THE PROBLEM!!! EVEN NEW NUMBERS WERE ISSUED ON THE CONTRACT!!!I CAN ONLY ASSUME IT IS AN INSIDE JOB"