1 reviews | Active since Mar 2017

23 Mar 2017, 11:07

Vodacom's false adevertising and bad service

<p>About 3 weeks ago I was looking to take out a contract with Vodacom so I went online to see what specials they had. I came across a Samsung Galaxy S7 edge 128gig for R149 per month advertised online so I jump to get this, filled in the application and waited. No one gets back to me so I go online again the next day, the special is still there, so this can't be a mistake. I call in and 3 people tell me that someone will call me back. No body calls me back, so the next day I go online again, and the special is still there (3 days now), They then tell me to send through my bank statement and 3 months salary advice, which I do. I call in again they next day, and the lady tells me that it the special was a mistake. By now I am desperately needing a new phone, I rep**** to a mail recieved from Vodacom telling them to please change the application to the J7 Prime. Still no one calls me back, so I got fed up with the service i recieved, and i went to Metro Lifestyle centre in Centurion, The lady at the Vodacom counter processes my application and within 10 minutes my application is approved and i walk out with a Samsung J7 Prime. I complained on Vodacoms Facebook page about my experience with them, later that day I got a call and I had to explain my story all over again to the lady(Thembeka Mbulawa) who then told me she will escalate my complaint to the sales department and that they would call me back. I even recieved a mail from her with reference 018W-WG2J. To this day, i have not recieved a call back from Vodacom. For a huge company like Vodacom to false advertise and mislead the public is really pathetic. They should honour that price as they advertised it for 4 days.</p>

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Replies (3)
Vodacom
Vodacom's reply23 Mar 2017, 11:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update27 Mar 2017, 09:14
Reviewer Update

Still no one has contacted me from Vodacom!!!!!! Going from bad service to pathetic service!!!

's update29 Mar 2017, 07:43
Reviewer Update

STILL NO RESPONSE FROM VODACOM!!!!!!!!!!!!!!!!!!!!!!!!!! I SUPPOSE VODACOM REP**** TO MY POST SAYING THAT SOMEONE WILL CONTACT ME IN THE HOPES THAT THIS WOULD SHUT ME UP?