Vodacom ****S

Vodacom!

On the 11 Jan 2025 I paid my contract finished as per cancellations departments telephonic call to get the amount I have to pay in. They told me it is R6222.98 infront of the sales consultant of Vodacom where I have to pay it in store and send the receipt to cancellations after payment. Spent 9min plus on the phone to get the email address i had to send my receipt to after paying in store.

Month and a bit later. Vodacom is calling me telling me I owe them R10126.34 - and that my account is in arrears?

How is my account in arrears if I paid every month debit orders for my previous contract?

My contract showed cancelled on the system when I went back a few days after paying it finished and the consultant showed me it shows Prepaid and Cancelled.

Now they changed my account to arrears and tell me no the person who gave me my cancellation amount was supposed to say it's R14000 to finish.

Threatening me to blacklist me if I do not pay the R10126.34 ASAP or divide it into x2 payments.

I fail to understand where R10126.34 comes from? As I do not have the sim card in my new phone that's also the reason I paid the contract finished to take a newer device out on contract.

Anyone else had this happen? Any advice? I keep asking for my call recordings of the day in Vodacom store where the lady of cancellations told me it is R6222.98 to cancel in full. 0 response to my asking of availability of call recordings.

Ek raak nou baie kwaad this is next level *****.