Vodacom's ever poor service!

Booked in a Lenovo Tablet for a repair quote. My contact number was recorded incorrectly. After three weeks while having my e-mail address I haven't received any response. No contact details on job card to enquire. After googling the number spoke to them on Thursday when I was promised that quote would be mailed. Went there today to be told that systems is down. When demanding to see the Manager I was told that no managers are available over weekends. Jaco Grobler introduced himself as an Assistant Manager and promised to email quote. No response once again. Did not want to provide contact number at first. Still waiting!