Vodacom *****s

I thought dealing with this company would spare me from any inconvenience or troubles. It has been 3 weeks of my issue not being resolved with Vodacom. Extra money were deducted from my account in Apr, and till this day it hasn't been paid back to my account. With this money being taken from my account, I couldn't even buy the necessary stuff I need for my household, unlike others, every cent has it's place.

Speaking to consultants is not a pleasure, because they are rude and make you as the customer the problem. One consultant even shared wrong information with of a different client, not even following POPIA act.

I couldn't pay for my transport or any food as contribution to where I stay and this is NOT acceptable I WANT MY MONEY!!!! AND COMPENSATION for what I'm still going through. I called the offices so many times and with so many numbers given. Everytime I get transferred to another person, that still couldn't get me an answer. If you ask to speak to a supervisor, team leader or manager, they are forever in a meeting, and they make promises of one of them that will call you back. STILL NOTHING AND STILL HAVEN'T RECEIVED MY MONEY.

Given the extended delay, I request your immediate attention to this matter. Could you please provide me with an update on the status of my refund and clarify when I can expect to receive it? Additionally, if there are any issues or complications causing the delay, I would appreciate transparency and any relevant information you can provide, with that being said ... I DON'T REALLY WANT ANY EXCUSES ANYMORE!!!!!! Quick to take my money, but I have to fight to get it back, that belongs to ME!!

I asked for the recorded calls, so I can give it to my lawyer, They just No they can't, because calls don't get shared with customers anymore.

I want to emphasize that my intention is not to cause inconvenience or frustration but to ensure that this matter is resolved promptly and satisfactorily, if NOT, I will report this to the CPA and will also get the ombudsman and my lawyer involve with this matter, all to the account of VODACOM!!!!!