Vodacom ****s

Hi. My name is Isabell. I have been using Vodacom for over 10 years. I am always on a 24 months contract every time I renew. In 2023 December I renewed again but this time I am told it was a 36 months without my concern. When I ask for my recording I am told its not available. I wanted to replay it as they always promise that all our conversations are being recorded. On the 19th February 2026 I was given reference number *** for investigation , On the 21st February 2026 a lady by the name of Silungile called and told me the contract has been fixed to 24 month . I told her I need to upgarde, she said I can do it and the money that was deducted will be credited. This morning I got an sms telling me they will deduct R1334.93 on the next coming debit. Hw come because I havent upgraded yet nor having new device . I got more frustrated when I called them and I was told I have been paying for A34 whereas I am using A32 . Please help