VODACOM'S DBT ORDER ERROR CAUSES SUSPENDED MEDICAL AID AND AN UNSATISFIED CUSTOMER!

<p>Dear Vodacom!</p> <p> </p> <p>Note from a VERY UNSATISFIED client!</p> <p> </p> <p>Vodacom has debited my account on the 31/01/2017 with an astonishing R21,456.20 due to a system error!!</p> <p>My billing statement is R600.00. </p> <p>According to Vodacom’s customer call centre, Collections department, Vodacom’s solutions department and their Accounts department - help and customer service is something of the past.</p> <p>Unfortunately, NO Vodacom agent or department knows what to do nor can be of any assistance.</p> <p>In the meanwhile, Vodacom has left me with a negative balance and all running debit orders has returned unsuccessful leaving me with the following problems:</p> <p>· Bad Credit Record Rating</p> <p>· Unpaid Rent</p> <p>· Unpaid creditors</p> <p>· Unpaid debit orders</p> <p>· Unnecessary Bank charges</p> <p>· Furious Collectors.</p> <p>· My Medical Aid cover has been suspended! - due to Vodacom’s DEBIT ORDER ERROR!</p> <p>· Suspended life insurance</p> <p>· Unpaid School fees</p> <p>· Currently in arrears with all payments.</p> <p>Vodacom has left me with NO funds available because of their incompetence!!</p> <p>I will take Vodacom accountable for the damage! All costs for unpaid and returned debit orders and suspended cover.</p> <p>How extreme is Vodacom’s incompetence that an error like this can be made and they don’t have any customer services to apologise for the inconvenience and to rectify this!</p> <p>If anything happens to me or my family where medical attention is needed and it is being rejected because of an unpaid health premium due to the fact that Vodacom has deducted an incorrect debit order premium and has depleted all funds in my account due to their STUPIDITY of deducting R21,456.20 instead of R600.00</p> <p>I will make this public!</p> <p>Trust that I will NEVER recommend Vodacom to ANYONE. There is absolutely NO customer care!</p> <p> </p> <p> </p> <p> </p> <p> </p>