Vodacom's Data overcharging mistakes

<p>Once again I am extremely disappointed in Vodacom's Data overcharging and a definite error!</p> <p>On the 13th of July 2014 I went to a friend. I checked my account balance as I got there and it was at R817-00.</p> <p>The time was approximately 12h20 PM. Then we bought 3 x 3gb data bundles to the amount of R897-00.</p> <p>I have a screenshot taken at 14h48 PM on 13th of July 2016, stating Bill so far = R1712.91. Make sense.</p> <p>But now, here is the mess up! I took another screen shot on the 14th of July 2016, where the Bill so far, stated R3519.06 !! SO Vodacom just literally doubled up my bill! And I was still IN Bundle data rate, because the data bundle still had 144.64 MB left. This makes absolutely no sense at all, no mathematical sense either.</p> <p>I have phoned Vodacom about 3 - 5 times, logging the error and asking them to fix it. The Never even got back to me. They phoned once when I was in a meeting and I asked to please phone me in 30 mins. They also never phoned me back.</p> <p>I went to a Vodacom shop and asked them for a printout of my account. It said that the data usage happened at like 02h00 AM. How ridiculus because I remember for a fact that I was fast asleep that time of the morning and my cellphone is specifically set to only download updates via WIFI and NOT via Data. So NO, there was no automatic updates of anything.</p> <p>No I have the huge problem that my Vodacom bill is more than R4000 at end of August and there's not enough money in my acount left for my debit orders. And we all know what a mess-up that can be.</p> <p> </p> <p>This is the 2nd time Vodacom made such a mistake on my account and I am really getting sick and tired of this ******* now. I am going to try and phone Vodacom again in the next few hours and demand to have the overcharged money, back into my account ASAP!! within 24 hours, because this whole situation is a lot of bullsh...... I have never ever had so many issues with other service providers and networks. Definitely moving my number over to another network if my contract is over!</p>