Vodacom *****s data and customer care Toby is useless. Replace my data

Vodacom is useless, and Toby the chatbot is terrible. I bought R120 data and it never provisioned. Instead, I keep getting SMSes saying it's running out in a week's time. It never provisioned. Called their customer care and went from pillar to post with Toby's questions and options.

If Vodacom still at all cares for any of their customers, can I please get some assistance? This is unacceptable and it's not the first time. Vodacom is infamous for *****ing people's money. I thought I'd give them another chance to change my mind, what a terrible mistake.

Correct this now please.