1 reviews | Active since May 2023
Vodacom ****s customers
Very, very unhappy. In mid March 2023 I was contacted to upgrade to a better package. Just voice and data. No device I was told that my monthly bill would be R880 per month all inclusive. I took the offer and it was to kick in on the first of April 2023. Which it did. Via the Vodacom App I saw that my monthly payment is R950 per month. I did make contact with account department and they said they would investigate. I insisted that they go and listen to the recording of the day I excepted the deal. An outside company came back and said that my info That I gave of the price of R880 was correct and that I should take it up with account department. I did so and was told they would investigate. I was phoned back and told that the day the new deal kicked in there was a price increase. How can they offer me a deal and then on the day is STARTS there is a price increase( offer was made less than 2 weeks prior) I was ****med because now that good deal is just an ordinary deal, and I pay more per month. I was not happy at all and as soon as I asked more questions I was told that Vodacom consider this matter as closed and got sent an SMS that it was resolved. I have been with them since the start of cell phones even with the same number. So they have made their share out of me
Nothing until today when I was phoned and offers a data package ( nothing to do with my old package) Just a new product they wanted to sell to me. I entertained them for about 15 minutes by asking to hold on an then pick the phone up and say hold on again. After about 5 times I think they got the message. But STIIL I have not been contacted about my initial complaint that I did put on this site.
BAD,BAD service from vodacom.
Shows how messed up they are, trying to sell me something new, when my old issue ain't even attended to.
Nothing until today when I was phoned and offers a data package ( nothing to do with my old package) Just a new product they wanted to sell to me. I entertained them for about 15 minutes by asking to hold on an then pick the phone up and say hold on again. After about 5 times I think they got the message. But STIIL I have not been contacted about my initial complaint that I did put on this site.
BAD,BAD service from vodacom.
Shows how messed up they are, trying to sell me something new, when my old issue ain't even attended to.
