MT
Martin T

1 reviews | Active since May 2023

25 May 2023, 19:15

Vodacom ****s customers

Very, very unhappy. In mid March 2023 I was contacted to upgrade to a better package. Just voice and data. No device I was told that my monthly bill would be R880 per month all inclusive. I took the offer and it was to kick in on the first of April 2023. Which it did. Via the Vodacom App I saw that my monthly payment is R950 per month. I did make contact with account department and they said they would investigate. I insisted that they go and listen to the recording of the day I excepted the deal. An outside company came back and said that my info That I gave of the price of R880 was correct and that I should take it up with account department. I did so and was told they would investigate. I was phoned back and told that the day the new deal kicked in there was a price increase. How can they offer me a deal and then on the day is STARTS there is a price increase( offer was made less than 2 weeks prior) I was ****med because now that good deal is just an ordinary deal, and I pay more per month. I was not happy at all and as soon as I asked more questions I was told that Vodacom consider this matter as closed and got sent an SMS that it was resolved. I have been with them since the start of cell phones even with the same number. So they have made their share out of me

0
Replies (2)
Vodacom
Vodacom's reply26 May 2023, 08:07
Official
  Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
 
MT
Martin T's update27 Jun 2023, 17:50
Reviewer Update
After a week since my Hello Peter report I heard nothing from Vodacom. Phoned them to inform that I did put it on your website and was promised feedback.
Nothing until today when I was phoned and offers a data package ( nothing to do with my old package) Just a new product they wanted to sell to me. I entertained them for about 15 minutes by asking to hold on an then pick the phone up and say hold on again. After about 5 times I think they got the message. But STIIL I have not been contacted about my initial complaint that I did put on this site.
BAD,BAD service from vodacom.
Shows how messed up they are, trying to sell me something new, when my old issue ain't even attended to.