TC
Taryn C
1 reviews | Active since Sept 2014
11 Oct 2023, 08:26
VODACOM ****S CUSTOMERS
Following Vodacom extending my contract without my consent, and then apologising and letting me know the contract "is now over" because it suited them, I still get calls telling me I owe them. I have reported this matter to ICASA since I refuse for them to ***** my money. A piece of advice to vodacom, go back to the x15 recorded calls and emails shared and had with your team and stop *****ing people's money. It is unfair and ********.
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Replies (1)Vodacom's replyOfficial
11 Oct 2023, 10:03 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply11 Oct 2023, 10:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
