TC
Taryn C

1 reviews | Active since Sept 2014

11 Oct 2023, 08:26

VODACOM ****S CUSTOMERS

Following Vodacom extending my contract without my consent, and then apologising and letting me know the contract "is now over" because it suited them, I still get calls telling me I owe them. I have reported this matter to ICASA since I refuse for them to ***** my money. A piece of advice to vodacom, go back to the x15 recorded calls and emails shared and had with your team and stop *****ing people's money. It is unfair and ********.

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Replies (1)
Vodacom
Vodacom's reply11 Oct 2023, 10:03
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team