VODACOM'S CUSTOMER SERVICE AGENTS ARE USELESS

<p>YESTERDAY MID-MORNING I COULD RECEIVE EMAILS BUT NOT OPEN THEM.I SPOKE TO 3 DIFFERENT AGENTS AND WAS GIVEN A NEW PASSWORD WHICH DID NOT WORK EVEN 24 HRS LATER.THE ONE AGENT SAID I MUST TAKE MY LAPTOP TO A VODACOM SHOP.I SAID I DID THAT AND WAS TOLD IT'S A SERVER PROBLEM.SO THE AGENT TELLS ME TO WAIT FOR 24 HRS.SO I CALL AGAIN AND ANOTHER AGENT PUTS ME THRO' TO "SOLUTIONS".THE HELPFUL LADY GIVES ME REF.1-1 ********** 7133 79 AND LOGS THE CALL AS "CANNOT RECEIVE AND SEND EMAILS"(I LEARNT THIS FROM THE NEXT AGENT I CALLED.MY COMPLAINT WAS I CANNOT OPEN EMAILS.AT 13.10 TODAY I REPEAT THE PROCESS AND AN AGENT TELLS ME TO GO TO THE VODACOM SHOP.I INSIST ON TALKING TO "SOLUTIONS".I EXPLAINED MYSELF AND WAS GIVEN REF 1-1 ********** 9751 45.HE REPEATED WHAT HE LOGGED DOWN AND WAS THE ONLY ONE TO LOG IT DOWN CORRECTLY.VODACOM YOUR STAFF IS EITHER POORLY TRAINED OR DON'T KNOW ANYTHING THAT THEY'RE EMPLOYED TO DO.ANOTHER CASE OF BLACK AFFIRMATION ACTION DOESN'T WORK.LITERALLY THEY GET PAID TO NOT WORK .THEY'RE EXCELLENT IN GIVING MISLEADING OR INCORRECT ADVICE.FIRE THE LOT AND EMPLOY PEOPLEON MERIT.</p>