Vodacom's customer is the worst I have ever seen

Two weeks ago i complained on Hello Peter about the **** service i received from Vodacom regarding a new phone i got when i upgraded in January. The phone touch screen froze within 10 days and i sent it back. i got it bach 2 weeks later just to find out that the sim reader is broken. and that we found out in the store when we got the phone. So once again it was sent back. I got no response from either the store or vodacom on what is happening regarding this matter. After i lodged a complaint on Hello peter someone from repairs contacted me and said I must pay for the repairs of the touch screen and sim reader R2525.00. ***?!?!! Why must I pay for a phone I have not used and that is BRAND NEW!!!. Everytime I phone the Vodacom 4 U store all they say is the manager will phone me back, SHE NEVER F*CKING DOES!!!!! I am now going to take this further with the CPA (Consumer protection act)