VODACOM *****S CUSTOMER CELL NUMBERS AND AIRTIME

Vodacom de-activiates cell phone numbers WITHOUT advising the user? Surely it is not legal to remove someone's access without offering them the courtesy of notifying them of this action. Granted the number has not been used for several months as the user is overseas. BUT why de-activate the number without advising the user AND then *****ING the money when airtime is topped up. Why does Vodacom allow airtime to be purchased on a number they have de-activated? Vodacom refuse to re-activate the number and REFUSE to refund the airtime that was bought to top-up, and Vodacom STOLE the airtime that was on the number that was de-activated without a simple Customer Service notification advising the long time Customer the number is going to be de-activated. Vodacom suck on another level. Their customer service call centre just says SORRY FOR YOU. This is NOT the way to treat customers who have been using Vodacom's service for more than 10 years.