Vodacom's Customer Care Service

<p>I called Vodacom on the 12 August 2016 to log as I was being charged out of bundle rates on my account. I spoke to a lady named Mandy Mkoko she said that Vodacom does not have any reference numbers, but she told me that she would call me back in 48 hours to provide feedback. I have not received any feedback. So I phoned Vodacom again on the 10 August, the man I spoke would not give me his name, but did give me a reference number (ref# ********** 9) and that he would provide me with feedback within 48 hours, no feedback as yet. I phone Vodacom again this morning (23 August 2016) and when I was put through to the solutions department, after I demanded to speak to a manager, the woman I spoke to just hung up. This is unacceptable, I have been a Vodacom for almost 12 years and since I have been on the latest contract I have been experiencing more issues than I have ever experience before. I hate being a Vodacom subscriber, this will be my last contract. Thank you Vodacom. you have driven a loyal customer away with your poor service and the inability to resolve even the simplest of queries. </p>