Vodacom's continued poor service

<p>Complaint dated 31 May and comment on 1 June refers. A consultant by the name of Dane Larson did make contact. He showed me to be at fault beacause a SMS can be sent from the router. I asked him for an email for in case it did not work, AND if course I was supp**** with "the wool over the eyes" a complimentary databundle for free.</p> <p> </p> <p>I tested the advice given with negative results. I consecuently emailed the consultant twice with no response. I am therefore running out of options. Vodacom's costomer service is now last in line of the service providers. Vodacom seem to employ uneducated simple-minded stupid pass-the-buck people with NO sense of what customer service really means. I do not know how many times I must repeat the same story and to how many "air *******". Last but not least - It does not matter how many carrots you hang out there - If the customer's problem is not solved then IT IS NOT SOLVED. PROCESSING AND ESCALING DOESN'T HELP!!! AT SOME STAGE SOMEONE NEEDS TO TAKE OWNERSHIP..................</p>