Vodacom's call centre service is pathetic!

Utterly useless is an understatement when it comes to the service received from Vodacom! <br> <br> Four months and countless hours of my life later Vodacom is yet to have cancelled my contract, but were obviously more than happy to accept payment for premature cancellation! <br> <br> The monthly debit orders also persisted until I returned all debits to my bank account. <br> <br> The fact that the person who processed my cancellation and accepted the premature cancellation payment LOST the documentation is not my fault! I am highly disgruntled and would like this matter rectified!