Vodacom's billing and client service is appalling.

<p>I upgraded my phone to a smaller package in March 2016. I was subsequently billed for both packages . With many frustrating phone calls and many hours wasted my billing was finally corrected in August 2016, For all these months of being charged for both the old package and the new I received a credit of 1 month!!!! I went on the smaller package because of affordibilty and no need for the larger package and ended up paying for it as well. You can't reverse the debit orders as your service will likely be suspended without the problem being solved. Still many phone calls later ... even to head office... many hours wasted and still no credit!!! This boils down to ****************!!!</p>