Vodacom's bad service
<p>On the 16th April 2016, I received an sms from Vodacom saying I'm their VIP customer and they offered me free airtime to the value of R55.The sms said I should reply with a YES if I want the airtime of which I rep**** to it with a YES. To my surprise on the 19th April 2016 I received another small that thanks me but they indicated that I will loose my loyalty points. I immediately rep**** to the sms indicaring that they should leave my points and I'm no longer interested with their free airtime. I phoned Vodacom's customer service complaining about the sms I received and the consultan indicated to me that it was not Vodacom but another company using their network. The consultant told me that it was a company called RMCS and she even gave me their phone no.I called RMCS and told theor consultant to cancel everything and return my loyalty points to date i'm still waiting for them to confirm that my loyalty points will be returned. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Please note that a consultant will make contact with you in due course to help with your query.
Regards,
Vodacom Consumer Website Team
