NK
Nikki K

1 reviews | Active since Jun 2015

02 May 2023, 12:38

VODACOM S#@$ SERVICE AS USUAL!

I would like to give Vodacom yet again 0 stars!! I called in to cancel my contract in January this year as I did not want to do another device contract. The lady sold me a "deal" with R130 and 2GB of data as I said that the data was needed more than airtime or minutes. After asking her to confirm that it is 2GB's of data for 24 months and she said yes, I took the deal. I was told this was the promotion at the time and what they could give me. I called in again a few weeks later (cant remember exactly when) to confirm that the deal was 2GB's for 24 months and this lady I spoke to also confirmed this is what we would be getting for 24 months. If you are recording your calls then listen to both the conversations I had with both of the agents!!!! Now I have only received 1GB for April and now for May aswell and I am being told that the extra GB was carried over until March from my previous contract!! That is NOT what she told me and this is NOT what I agreed to!!! I have now been on the line for 40 minutes to rectify the problem and still nothing!! I want the 2 recordings of my previous 2 conversations with the agents and I want this resolved otherwise I am cancelling this contract!! I really am so sick and tired of dealing with Vodacom now and I will not be upgrading any of my numbers from now on. Clearly your sales team will lie to you to get you to agree to a contract and that is just disgusting!!

0
Replies (1)
Vodacom
Vodacom's reply02 May 2023, 13:22
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team