Vodacom…*******, ****s and ***ards!

*******, ****s and ***ards! My Vodacom fibre subscription has been upgraded from 50Mbps to 200Mbps, without my knowledge or consent. Vodacom implies that they can do this without consequences or repercussions. I wish I could afford a lawyer to fight this theft. I was alerted to the issue when I received a call, for not having sufficient funds to cover a direct debit payment in October 2023. After checking my bank statement, I noticed that Vodacom has charged me R1200. I was not expecting to pay R1200 a month for Fibre. My usual amount is about R699. Who can suddenly afford a doubled subscription amount? What if I had not checked my bank statements? What makes this ********, is the fact that I had to complete quotes, to downgrade back to my original package, but at an inflated rate. It seems the downgrade application was conveniently forgotten or lost. Why should customers have to put up with this? I’m sure there are others with the same problem. It’s the second month that R1200 has been ****** from my account and they are so casual about it. How would you feel if your rent was doubled without any notice!? How are they allowed to change the Direct Debit amount? Avoid Vodacom, not only do they charge whatever they like, their fibre service is worse!