SN
Siyabonga N

1 reviews | Active since Dec 2013

10 Nov 2016, 08:19

VODACOM'S AMNESIA

<p>After the third time of ordering a new phone for my upgrade. I call Vodacom once again to find out that they still have no record of my request. 3 seperate agents made me go through the entire odering process, confirmed everything...and still no phone! I was promised a number of times, that I would be provided with a tracking number, and I still sit unacknowldged. I hear Telkom has some great deals. </p>

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Replies (1)
Vodacom
Vodacom's reply10 Nov 2016, 08:59
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,