Vodacom's African Dream is a NIGHTMARE

My upgrade phone was delivered on Thursday 30 April 14h30<br> I installed the new micro-sim and get an ERROR message - <br> I've been trying to contact Vodacom since Thursday afternoon.<br> The 111 call centre refers me to *** for SIM ACTIVATION.<br> On Thursday I could not get hold of an operator.<br> This morning I had 2 phones connected to *** and holding for an operator from 09h00 to 10h30.<br> NO SUCCESS - ONLY \My African NIGHTMARE"playing and a a computer telling me that my call will be transferred to the next available operator.<br> I am a Vodacom customer for the past 19 years-<br> With this kind of service you are forcing me to cancel my order and to join your opposition.<br> I expect a very prompt reply and a fix to my problem from Vodacom .<br> Please have somebody competent calling me back.<br> <br> """