NL
Nicholas L

1 reviews | Active since Dec 2013

12 Jul 2024, 11:42

Vodacom ****s

I thought Telkom was the worst mobile co. in SA but it appears that Vodacom are trying their hardest to beat them. A sales person called as 2 of my contracts are up for renewal - I wanted to go on the same plan as my daughter - was told it was unavailable as they had stopped that promotion. Fair enough - entered into a renewal on different contracts. Find out at the start of the month they had just ended the other contract without a word. Nothing. Phoningup to find out why, after the usual hour delay in speaking to someone they said I cancelled it. I did not. I made a complaint and said I want a copy of the call. 3 days later a text "Good day Valued Customer, dispute been completed and found invalid". Nothing else. No reasoning. Upon calling back to find a copy of the call like promised I have to go into a branch to hear it. Unbelievable. 4 contracts with Vodacom - will all be CellC when they expire.

0
Replies (2)
Vodacom
Vodacom's reply12 Jul 2024, 12:24
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team 
 
NL
Nicholas L's update13 Sept 2024, 14:14
Reviewer Update
thanks for the gesture which has been recieved. However, the 85% has not yet been reinstated - are you able to chase for me. As usual, having no luck with Vodacom help desk. I now have 3 mobile phone contracts paying for airtime and receiveing nonw...