1 reviews | Active since Dec 2013
Vodacom ****s
I thought Telkom was the worst mobile co. in SA but it appears that Vodacom are trying their hardest to beat them. A sales person called as 2 of my contracts are up for renewal - I wanted to go on the same plan as my daughter - was told it was unavailable as they had stopped that promotion. Fair enough - entered into a renewal on different contracts. Find out at the start of the month they had just ended the other contract without a word. Nothing. Phoningup to find out why, after the usual hour delay in speaking to someone they said I cancelled it. I did not. I made a complaint and said I want a copy of the call. 3 days later a text "Good day Valued Customer, dispute been completed and found invalid". Nothing else. No reasoning. Upon calling back to find a copy of the call like promised I have to go into a branch to hear it. Unbelievable. 4 contracts with Vodacom - will all be CellC when they expire.
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Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
