AO
Abrie O

1 reviews | Active since Jun 2023

10 Jan 2024, 18:14

Vodacom *****s.

I have a lot of lines with Vodacom that I wanted to cancel. To cancel a contract, the account can't be in arrears. I refuse to pay my Vodacom account since they upgraded a line without my consent. I requested proof that I agreed to the extension of the contract, which they do not send to me. To phone their contact centre is hopeless. They are a bunch of *******. It is sad since I have been a client for 20+ years and always promoted them.

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2024, 08:35
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team