RC
Rona C

1 reviews | Active since Aug 2010

14 Nov 2016, 16:29

Vodacom's 11 month inability to stop sending me their junk mails

<p>I have addressed Vodacom through their customer care line, by emails, and on HelloPeter, but they continue sending me text messages telling me that I don't have active Internet bundles. I deliberately don't have them, because when I did use them, and they ran out, they happily depleted my airtime without telling me that the bundle had expired. I had bought the bundle separately, so it should have been used separately from my airtime.</p> <p>This has now been ongoing for 11 months, and in spite of them constantly reassuring me that the messages have been stopped, they keep on coming in. I was told that if I put END, and STOP, to various numbers, that it would stop, but they **** to me - over and over again. PLEASE STOP THESE MESSAGES. I DON'T WANT THE DATA BUNDLES!</p>

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Replies (2)
Vodacom
Vodacom's reply15 Nov 2016, 07:11
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

RC
Rona C's update17 Nov 2016, 11:07
Reviewer Update

I was contacted by Vodacom, who assured me that they'd reassigned the messages to another number, but I'm still getting them.