1 reviews | Active since Aug 2010
Vodacom's 11 month inability to stop sending me their junk mails
<p>I have addressed Vodacom through their customer care line, by emails, and on HelloPeter, but they continue sending me text messages telling me that I don't have active Internet bundles. I deliberately don't have them, because when I did use them, and they ran out, they happily depleted my airtime without telling me that the bundle had expired. I had bought the bundle separately, so it should have been used separately from my airtime.</p> <p>This has now been ongoing for 11 months, and in spite of them constantly reassuring me that the messages have been stopped, they keep on coming in. I was told that if I put END, and STOP, to various numbers, that it would stop, but they **** to me - over and over again. PLEASE STOP THESE MESSAGES. I DON'T WANT THE DATA BUNDLES!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I was contacted by Vodacom, who assured me that they'd reassigned the messages to another number, but I'm still getting them.
I was contacted by Vodacom, who assured me that they'd reassigned the messages to another number, but I'm still getting them.
