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sostance N

1 reviews | Active since Mar 2017

03 Mar 2017, 16:53

Vodacom rushed to reach their target without proper explaination

<p>My mane is Sostance Ngobeni. I took a phone contract with vodacom until my contract elapse. I was calles by a sales ageny from vodacome who told me that I am due for an upgrade. I did not want an upgrade so I decline the offer. He asked if I still wanted the R200 airtime that came with the my last contract. I agreed. So I will pay R200 and still get the R200 airtime. However he did not mention to me that I will not b able to ugrade to a new phone should I take this offer. All I want is to upgarde to a new phone since my contract ended. The sales agent rushed to reach his target and never menstioned that I will not b offered an uograde. I feel like had he told me. I wouldnt have agreed. All I want is an upgrade. I went to the Vodacom shop and they refused me to get an upgrade.</p>

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Replies (2)
Vodacom
Vodacom's reply04 Mar 2017, 06:23
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply09 Mar 2017, 15:31
Official

Dear Miss Ngobeni,

I am unable to reach you regarding the Hellopeter complaint. Please note that an email was sent.

Regards,

Cassandra