1 reviews | Active since Mar 2017
Vodacom rushed to reach their target without proper explaination
<p>My mane is Sostance Ngobeni. I took a phone contract with vodacom until my contract elapse. I was calles by a sales ageny from vodacome who told me that I am due for an upgrade. I did not want an upgrade so I decline the offer. He asked if I still wanted the R200 airtime that came with the my last contract. I agreed. So I will pay R200 and still get the R200 airtime. However he did not mention to me that I will not b able to ugrade to a new phone should I take this offer. All I want is to upgarde to a new phone since my contract ended. The sales agent rushed to reach his target and never menstioned that I will not b offered an uograde. I feel like had he told me. I wouldnt have agreed. All I want is an upgrade. I went to the Vodacom shop and they refused me to get an upgrade.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Miss Ngobeni,
I am unable to reach you regarding the Hellopeter complaint. Please note that an email was sent.
Regards,
Cassandra
Dear Miss Ngobeni,
I am unable to reach you regarding the Hellopeter complaint. Please note that an email was sent.
Regards,
Cassandra
