Vodacom running a ****

I'm very sickened by the conduct of Vodacom. My mother has had a number with this network for over 20 years. Recently there are deductions occuring everytime she recharges airtime . She has called Vodacom many times to get this to stop but to no success. She has lost over R100 in the past few weeks on this ****** ****. I guess you have a lot to gain Vodacom as you ensure that you don't put this to a stop. You treat my mother with outmost respect or let us know when you don't need us anymore so we may move to a more trustworthy network!