YA
Yumna A

1 reviews | Active since Oct 2015

11 Jan 2018, 14:17

Vodacom running a racket

Totally ********** service from Vodacom. Same complaint over and over except Vodacom is now the Culprit. I fought for months against WASPA content services which I knew absolutely nothing about but kept popping up on my monthly statement only to be told continuously it's my fault. Finally Vodacom succumbed, credited me as an apparent goodwill gesture and then two months grace with no content services popping up. Now all of a sudden I have Vodafone Live services on my account which I have absolutely no clue about. I refuse to pay for a service I unknowingly subscribed for. Vodacom seems to be unwilling to protect their customers as it seems it's rather easy and profitable to just debit their customers bank accounts. One can only imagine how many people don't even notice. It seems only Cell C can block numbers indefinitely from ridiculous content services.

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Replies (1)
Vodacom
Vodacom's reply11 Jan 2018, 14:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Best regards,