1 reviews | Active since Aug 2016

29 Aug 2016, 09:10

Vodacom running a circus

<p>I had a data contract lapsing in mid-July. Had to phone cancellations, couldn't do the cancellation in store??? This is 2016... Anyway, they went and cancelled my incorrect contract. Now want to deduct R 3600 cancellation fee from my account at the end of the month. I have been phoning them since the start of August. The matter is still not resolved. I have been speaking to a team manager for the past week. The matter is still not resolved. </p> <p> </p> <p>The best is this is going to effect my clean credit record because I am going to order my bank to put a stop order on this debit order. Image trying to get my money out of them if they can't even cancel a lapsed contract??</p> <p> </p> <p>Didn't receive my data for August, also my caller identity has still not been activated.</p> <p> </p> <p>Luckily my contract is ending at the end of the year and I will not renew this. They open a contract within 10 minutes but try after care service. Non-existent.</p> <p> </p> <p>Cheers Vodacom. Have been with you for the past 9 years. Not anymore.</p> <p> </p> <p>Voting with my money.</p> <p> </p> <p>Thanks for nothing!!!</p>

0
Replies (1)
Vodacom
Vodacom's reply29 Aug 2016, 09:31
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team