Vodacom running a circus
<p>I had a data contract lapsing in mid-July. Had to phone cancellations, couldn't do the cancellation in store??? This is 2016... Anyway, they went and cancelled my incorrect contract. Now want to deduct R 3600 cancellation fee from my account at the end of the month. I have been phoning them since the start of August. The matter is still not resolved. I have been speaking to a team manager for the past week. The matter is still not resolved. </p> <p> </p> <p>The best is this is going to effect my clean credit record because I am going to order my bank to put a stop order on this debit order. Image trying to get my money out of them if they can't even cancel a lapsed contract??</p> <p> </p> <p>Didn't receive my data for August, also my caller identity has still not been activated.</p> <p> </p> <p>Luckily my contract is ending at the end of the year and I will not renew this. They open a contract within 10 minutes but try after care service. Non-existent.</p> <p> </p> <p>Cheers Vodacom. Have been with you for the past 9 years. Not anymore.</p> <p> </p> <p>Voting with my money.</p> <p> </p> <p>Thanks for nothing!!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
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Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
